Now published: CJS Focus on Visitor Management in association with the Visitor Studies Group

2 people with large rucksacks and walking poles getting advice from a member of staff in a visitor centre. Tet reads: CJS Focus on Visitor Management OUT NOW
7 articles with the lead from the Visitor Studies Group focusing on how research & evaluation can be used as a tool in efforts to foster a sense of belonging and welcome for visitors of diverse backgrounds. Access and nature conservation overlap across much of England, with some of the best countryside sites for recreation also comprising those most important for nature conservation, Footprint Ecology talk about how sites can balance access & nature conservation. Exmoor National Park won gold in a visitor information service category earlier in the year so we find out from them how you create and run a gold standard visitor service. The Visitor Safety Group works with Loch Lomond & the Trossachs National Park Authority and we detail how they manage risks for visitors to the park. Successful visitor management relies on strategic planning to anticipate and mitigate potential issues. You’ll need to think about a wide range of visitors with different motivations, interests and needs, could you be a good Visitor Manager asks Harper Adams University. We have a job profile of Colin, Head of Visitor Services & Active Travel at Cairngorms National Park – find out what he gets up to in his day to day work life. Unfortunately, sometimes visitors bring with them a need for conflict management, Fiona is a Ranger at Aberdeenshire Council and to finish up she talks about some of the ways she works to ensure everyone has a good end to the day.
Read it here